FAQ’s

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

We aim to process your return and refund for you as quickly as possible, but it may take up to 21 days for your refund to be processed after you have returned your item(s) to our warehouse. If you have not been refunded after 21 days of returning the item, please contact us with the proof of postage information on your Post Office receipt and we will look into this for you.

DO YOU OFFER A LOCAL COLLECT SERVICE?

At the present time we do not offer ‘Local Collect’ as a delivery service.

We do give the option at checkout for you to have your order delivered to another address, so you may like your package to be delivered to a work address or to a friend’s house.

For more information on our delivery services, please click here.

WHAT DO I DO IF I HAVE RECEIVED AN INCORRECT ITEM?

In the unlikely event that you receive a wrong item, please return it and we will refund accordingly.

WHAT SHOULD I DO IF I’VE FORGOTTEN TO USE MY PROMOTIONAL CODE?

Unfortunately, we are unable to manually enter discounts after the order has been completed. But hurry you may be able to use your code on your next order (subject to terms).

HOW DO I KNOW YOU RECEIVED MY ORDER?

Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order number. We will also send you an email to confirm your order has been placed, this information could take up to 30 minutes to arrive in your inbox. Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.

CAN YOU DELIVER TO A DIFFERENT ADDRESS THAN MY BILLING ADDRESS?

Yes. You can have your parcel delivered to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organisation in the address field, as well as the contact name to ensure your parcel is successfully delivered.

WHERE DO YOU DELIVER TO?

Our UK delivery service includes England, Scotland, Northern Ireland and Wales, including the Isle of Wight and the Highlands and Islands of Scotland.

We delivery separately to the Channel Islands, the Isle of Man and Ireland.

We also deliver worldwide and currently offer an International Delivery Service, which includes:

Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Falkland Islands, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Luxembourg, Macedonia, Malaysia, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Africa, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United States.

WHAT DO I DO IF MY PARCEL HASN’T ARRIVED YET?

You can check the progress of your item at the relevant courier website by clicking on the tracking link sent to you via email once your item has been dispatched. You can find out more about our delivery timescales here. If your delivery is more than 4 working days overdue, please contact us.

CAN I RETURN AN ITEM?

For more information click here.

HOW CAN I PAY FOR MY ORDER?

We accept the following payment cards: Visa (including Visa Debit) and MasterCard. We also accept PayPal payments. Find out more here.

DO I HAVE TO ORDER ONLINE?

Yes, as we are an online retailer you can only order online. This is the best way to pay. It is fast, safe and secure. Find out more here.